If you have a membership with Prodigies, and are getting locked videos or asked to subscribe again, here are some suggestions to get things working.
If you're viewing subscriptions/Billing on the app, you won't see any active subscription there because subscriptions are specific to members with recurring monthly/yearly payments. Your 1 Year Membership (or Lifetime Membership) is considered a membership rather than a subscription because you do not have an automatic renewal scheduled after 12 months (or ever with Lifetime), your membership will just expire rather than renew annually. This is also because you did not originally "subscribe" through that device, but through our store, so billing won't appear through that app.
Unfortunately, the app on Apple/Android/Roku devices is not able to display that membership under the subscriptions area, but as long as you're signed in under the correct email and do have an active membership, you should be able to access videos.
If you're still having troubles viewing any videos on that device, please try the following:
Check for updates on that device
Try restarting the device (unplug and plug it back in)
If those two options don't help, try deleting the Prodigies app and reinstall it
Lastly, this video below can help guide you through these steps as well as double check that you don't have a Roku profile under a different email address other than Email, which could cause an issue. (about 2 min into video)
Contact support if you need further assistance!