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Questions about shipping and ordering with Prodigies

Bryan avatar
Written by Bryan
Updated over a week ago

Backordered Instruments

If you placed an order that included our Pre-order special on deskbells and xylophones between September-November, those are expected to ship in the spring. We will keep all backordered customers updated on the shipping ETA, and send an email with tracking information once your order is packed.

If you have any questions about your order or need to update the order please email [email protected], or find us in the chat.

Order Update/Tracking My Order

Prodigies ships from our own garage in the United States and typically fulfills orders within 2-3 business days. Sometimes orders are packaged and shipped the day of, other times shipping might be more delayed like during big enrollment periods (ie. January enrollment, 4th of July Sale, back to school season, and Black Friday/Cyber Monday holiday shopping season). Prodigies ships via UPS and USPS only.

Once your order is packed and picked up by the carrier an email with tracking information will be sent to the email you used at checkout. If you checked out through our shop site as a guest you'll only be able to find the order details from the order confirmation that was sent to you immediately after your purchase. If you created a shop account login you can view your order details by logging into

If you're not seeing any email confirmations please check your Spam, Junk or Promotions folder as it might end up in those inboxes.

Still need help or need to edit your order? Contact us in the chat or email [email protected].

Shipping Policy

Prodigies offers free U.S. Shipping and 30 Day Returns to 48 contiguous states.
If you received a damaged package or product, we will replace it for you!

For international customers fees may apply as we cannot guarantee that each country handles our packages appropriately. International orders will be charged shipping costs that vary by items ordered and shipping address. Customers with international orders are responsible for any import duties, fees and tax that may be charged. If an international order refuses delivery and is successfully returned to Prodigies, only the value of the items ordered can be refunded, this does not include shipping costs.

To request a replacement, please forward us your order number/confirmation and describe the delivery condition in as much detail as possible. For deskbells covered by warranty, international shipping will be charged to the customer to send a replacement.

International Shipping

We can ship internationally and shipping costs are determined and calculated by the carrier (UPS or USPS). When you continue to checkout and enter your shipping address the shipping costs will be available on the next screen and are determined by the size of the package, weight and destination.

International orders are subject to additional customs, fees and tax (VAT/GST) that vary depending on the country's tariff and customs policies. Prodigies is not responsible for any fees, tax and/or duty imposed by customs.

You can use a duty calculator site like Simply Duty to calculate your estimated duty/fees/tax. Prodigies Deskbells fall under HS (Harmonized System) code 9206.00. Prodigies does not guarantee that these calculations are 100% accurate. Depending on the country, customs can be unfair and inconsistent.

For kits that combine instruments, books (any physical goods) with one of our memberships, only the physical goods being shipped will be declared on the package value. For example, the Ultimate Kit will only have a package value of $550 USD for the physical goods, the rest is for the Lifetime Membership which is digital (doesn't require shipping). Therefore, the customer will only be charged a percentage of the $550 USD rather than the price of the entire kit.

Not sure if it's worth ordering internationally?

Check to see if you can find similar instruments closer to home and ask [email protected] if you have further questions. Then you can still subscribe to Prodigies' membership without having to deal with high shipping costs and customs fees.

As always, email [email protected] if you have questions about your order.

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