If you purchased bells from us, they’re backed by a 2 year, 3 bell replacement policy (whichever happens first). Replacement bells (under warranty) ship free in the 48 continental United States.
Please write to [email protected] or find us in the chat on our site and confirm which bell needs a replacement (i.e. D/2 Orange Bell), and confirm your shipping address. Someone from our team will respond as soon as possible with updates.
And of course, if you received a set of bells and one is broken, let us know! We will ship you a replacement bell ASAP.
The bells are petty durable and kid-resistant, but alas, they’re not totally kid-proof. If you pull really hard on the top spring piece, you can break the seal that holds the spring and the lever in place. Sometimes, a well-placed drop of super-glue can fix this, depending on how it broke exactly.
If you sourced bells from a different website or provider, or your warranty is up, you can still get a replacement through us for $15 per bell.