I Can't See My Membership in the App. Is Something Wrong?
Short answer: Nope, everything is fine! 🎉
This is one of the most common questions we get from families who purchased a kit from our store, and we totally understand the confusion. Here's what's going on.
Kits, Memberships, and Subscriptions - What's the Difference?
When you purchased your Prodigies kit from our store, your order included two things:
Physical instruments (sometimes books) - shipped to your door via our store
A Prodigies membership (1 Year or Lifetime) - automatically activated in the app when your order was placed
Your membership gives you full access to Prodigies video content. ✅
So Why Does the App Say "No Subscription"?
Here's the slightly confusing part: the Subscriptions or Billing section inside the Prodigies app is designed specifically for members with a recurring monthly or yearly subscription - people who signed up with automatic renewal billing.
Your kit membership is different:
You purchased it directly through our store, or your school (not through Apple, Google, or Roku billing)
It is a membership, not a recurring subscription
1 Year Memberships are active for 12 months and then expire - there's no automatic renewal
Lifetime Memberships never expire
Because your membership doesn't have recurring billing attached to it, the app's Subscriptions page simply has nothing to display - so it shows blank or "no active subscription." This is a display quirk, not a problem with your account.
How Do I Know My Membership Is Actually Active?
The easiest way to confirm is to simply open the content library and try playing a video. If you can watch the videos, your membership is active and working perfectly.
If you're not able to play videos, that's a different issue - reach out to us and we'll look into your account right away.
Quick Summary
What you see | What it means |
"No subscription" on the app's Billing page | Normal - kit memberships don't appear here |
Full access to all videos in the content library | Your membership is active ✅ |
Can't play any videos | Something may be off - contact us! |
Still have questions about your membership? We're happy to help - just send us a message. 🎵
Happy Musicing!